Appointments

To request an urgent appointment (Monday to Friday):

• request online via eConsult 
• phone us on 0141 800 0840
• visit the surgery and speak with a receptionist

For same day appointments, please call or visit at 8am or as early as possible. We may not be able to offer a same day appointment once all appointments are full. 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our eConsult, Monday to Friday 7am to 7pm. We will respond within 4 hours during opening times
• phone us on 0141 800 0840, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you

GP Extended Hours

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• using online consultation service eConsult

Appointments by phone, video call or online can be more flexible and often means you get help sooner.

To change your appointment you can:

• use the GP online system – eConsult
• phone us on 0141 800 0840, Monday to Friday from 8am to 6pm

To cancel an appointment

• Use this form
• or reply CANCEL to your appointment reminder text message

If you need medical help now call NHS 24 on 111.

NHS 24 online has a self assessment section to help guide you to the right care. 

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by online consultation ( using eConsult)
• if you need an interpreter
• if you have any other access or communication needs

You should only request a home visit if you are housebound or are too ill to visit the practice. 

If you do need a home visit, please call reception on 0141 800 0840 before 9.30am as the doctors need to plan visits early in order to ensure that patients with the greatest need, such as those with life-threatening illnesses, are seen.

When you request a home visit, the doctor will phone you to assess your medical condition and how urgently you should be seen. We may pass your request to suitable other professionals including nurses, physiotherapists or paramedics. 

YOU MAY BE ASKED BY A MEMBER OF THE PRACTICE STAFF TO PROVIDE PHOTOGRAPHS. 

YOU CAN DO THIS VIA eCONSULT SERVICE

Some useful tips include:

• For skin lesions include a measurement – if you have a ruler this is ideal. If not other items such as a coin next to the lesion can give an idea of scale
• Do not include your face or other identifying features such as tattoos unless absolutely necessary.
• Do not take or send photographs of sensitive body parts including breast or genitalia

Your photograph may be viewed by other clinicians in the practice for second opinions or educational purposes. This may include if referral to skin specialists is required. They will not be shared further without your explicit consent.

If you consent to proceed, please use the eCONSULT service request practice NHS clinical e-mail and attach the images. 

PLEASE DO NOT SEND IMAGES UNLESS YOU HAVE BEEN ASKED BY A MEMBER OF OUR TEAM

Recording consultations

Keppoch Medical Practice is attached to the NHS Education for Scotland Specialty GP Training Programme.  We are keen to support the training of new GPs and also to develop the skills of our existing GPs and other staff.  As part of this, clinicians working in this practice might make recordings of their consultations with patients to help them improve their consultation skills, as well as their ability to talk to patients.

The recording will only be used for teaching and training purposes, usually within the practice building between trainer and trainee, although sometimes teaching sessions may be held outside the practice in a group setting where the recording may be viewed by other trainers and trainees.

Your consent will always be requested by the receptionist before your consultation is recorded.  You will need to sign the consent form again afterwards to say that you are still happy.  You can also withdraw your consent at any time following this, either verbally or in writing.  The recording will focus on the communication between the doctor and the patient and will not record examinations where your clothing needs to be removed.

If you would rather that your consultation is not recorded, please tell the receptionist.  This is entirely your choice and will not affect your health care in any way.

Please also refer to the Keppoch Medical Practice Privacy Notice which tells you how we manage your personal information when you make contact with us or use one of our services.

The Data Protection Officer for Keppoch Medical Practice is Fiona Coventry, Practice Manager.