If your test results show that you need more tests or treatment, we may try to contact you.
You should always contact the practice to check your test results if you have not received any communication within 7 days for blood tests and 2 weeks for x-rays or scans.
Please always ensure that you follow up on tests. DO NOT assume that you will be contacted with abnormal results.
Once a doctor has reviewed your test results, you can access them:
- use eConsult
- phone us between 2pm to 6pm
- you may recieve a text message - see below for more information.
Questions about your results
Our administration team are not qualified to comment on results. They will read you a message left by the doctor or nurse. If you do not understand a result or have a question, arrangements can be made for a doctor or the Practice Nurse to speak to you.
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
Please note that if you have a test of any kind performed in hospital, you must contact the hospital department directly for the results and not the practice.
If you want to talk to someone about your results, fill out our test results request form and someone will be in touch.
Text Messaging with results:
The practice may use text messaging as a "special category" (under GDPR regulations) to contact patients regarding specific health issues such as test results or other information relating to their health.
This is only for some tests ordered by the practice. Any hospital or clinic test results will be dealt with by the service who requested the test.
Please ensure you act on any advice or recommendations in the message. For example, a message may read "You test results are available. Please make an appointment for review".
YOU WILL NOT RECEIVE A TEXT MESSAGE ABOUT ALL TEST RESULTS
Our preferred method of contacting the practice is using econsult. This allows us to give you a full copy of your results and a message interpreting these results.
USE YOUR PHONE PRIVACY SETTINGS
We recommend considering optimising your phone security to prevent others from seeing any messages sent to you. These include:
- Enable lock protection (pin or touch or face id)
- Disable notifications which pop up on lock screens or connected tablets or computers.
- If you have a shared mobile number (e.g. with family members) you should consider if you wish to opt out. Messages will not identify who the result relates to.
YOU CAN OPT OUT OF RECEIVING TEXT MESSAGES AT ANYTIME BY CONTACTING THE PRACTICE ON 0141 800 0840.
PLEASE REFER TO OUR FULL GDPR/DATA PROTECTION POLICY FOR FURTHER INFORMATION