Please note that the practice only has two incoming telephone lines.
If you call and the phone is ringing out, it means that the receptionists are answering other calls. They cannot hear the phone ringing when both lines are busy so they do not know there are other calls waiting.
Please follow the guidance below on the best times to phone the practice:-
- 8am-9am: as most of our appointments are bookable on the same day,
our telephone lines are very busy between 8am and 9am.
Please avoid phoning the practice for any other reason at this time,
unless it is a medical emergency.
- 9am-11am: if you are phoning to ask for a house call, please phone after 9am.
- 11am-6pm: if your call is not urgent, or if you are phoning for any other
reason, please wait until after 11am.
Please note that the telephones are generally much quieter in the afternoons.
You can also use the online service eConsult to contact the practice. This will help keep phone lines free for emergencies. You can use it to request sicklines, letters, and other administrative queries as well as consulting online with our doctors or arranging appointments. You will get a response to your request within 2 working days.